TERMS &
CONDITIONS

 
 

CONDITIONS OF SALE

The ELISE online shop is open to private individuals. Wholesalers and other customers are advised to contact our customer service by emailing hello@elise1933.com. All prices in the ELISE online shop are inclusive of VAT. Shipping and handling costs are currently €5.

 

ORDER CONFIRMATION

When you complete your purchase at checkout, you will receive an order confirmation on the screen. You will also receive an email confirmation of your purchase.

 

PAYMENT

In the ELISE online shop, you can pay by credit card via the Stripe payment service. You can use Mastercard, Visa, Amex or Apple Pay. Your payment is secured by Stripe.

 

DELIVERY

We will dispatch your order on the next working day following the receipt of your order. If you place an order on Friday afternoon, we will dispatch it to you on Monday.

Orders are delivered by post to your local postal agent. The goods are sent as traceable packages with individual tracking numbers. Your tracking number will be sent to you by email. Delivery time within Sweden, Denmark, Finland and Norway is 5 working days. Delivery time outside of Sweden, Denmark, Finland and Norway is 10 working days.

Once your order has arrived at your postal agent, you will receive a notification via post.

 

RETURNS AND REFUNDS

You have 14 days to cancel your purchase. If you wish to return an item that you have purchased, please use the same packaging that the item was sent in. Please ensure the package is securely sealed, then address it to our logistics partner PGM (see return address below) and send it via your postal agent.

All returned items should be clean, unused and with any tags intact. If the returned item is not in a resalable condition, we will return it to you at your expense.

The customer covers the cost of returning goods to our warehouse. Please keep the receipt for the return shipment.

All returns are handled by our logistics partner PGM.

Return address:
RESULTATREKLAM / PGM LAGER
Ramsberg, Hagtorp
Kund: RFSU
649 91 Sparreholm
Sweden

Once your returned goods have been received and approved by our logistics partner, we will refund you within 14 working days.
 

COMPLAINTS
If you wish to make a complaint about an item, please email us at hello@elise1933.com and we will assist you.


ABOUT RFSU
The Swedish Association for Sexuality Education (RFSU) is a nonprofit organisation for sexual and reproductive health and rights founded in 1933. RFSU works with information, education and public opinion formation on local, national and international levels. Operations are run locally through local associations. RFSU owns RFSU AB, whose surplus goes to sexuality education, research and various programmes organised by RFSU.

Link to RFSU website.